Service-level agreement - Wikipedia
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships).
Service Level Agreement (SLA) Examples and Template
2024年3月15日 · An SLA is a documented agreement between a service provider and a customer that defines: (i) the level of service a customer should expect, while laying out the metrics by which service is measured, as well as (ii) remedies or penalties should agreed-upon service levels not be achieved. It is a critical component of any technology vendor contract.
What is a Service Level Agreement (SLA)? - ServiceNow
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. Success in business depends heavily on an organization’s ability to understand and meet customer expectations.
What Is a Service-Level Agreement (SLA)? And How to Write One
2024年12月9日 · Service level agreements (SLAs) provide value for customers and service providers alike, outlining expectations and identifying the customer’s recourse of action in the event that providers fail to live up to their end of the agreement or exceed the agreed upon SLA time stipulations.
What Is an SLA (service level agreement)? | IBM
A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected. An SLA also describes how performance will be measured and approved, and what happens if performance levels are not met.
Service Level Agreement, SLA: examples, templates, downloads
A Service Level Agreement (SLA) is a document that is used to define the level of a service that exists between a service provider and their customer. An SLA should record a common understanding about services, priorities, responsibilities, guarantees, and possibly the right to compensation or penalties for underperformance on the side of the ...
service-level agreement (SLA) - TechTarget
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a …
What is SLA? - Service Level Agreement Explained - AWS
What is a Service Level Agreement (SLA)? A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.
Service-Level Agreement (SLA) Meaning, With A Template And …
What is the Service Level Agreement (SLA)? At its core, an SLA is a formal document that outlines the agreed-upon standards for service delivery, ensuring both parties have a mutual understanding of their responsibilities and expectations. An SLA agreement is essential for managing service quality and addressing potential issues before they arise.
What is a Service Level Agreement? How to Create Impactful SLAs
2024年10月7日 · Creating an SLA involves several key steps, each essential to making the SLA work: Start with clear objectives that define what you want to achieve. These should be specific, measurable, achievable, relevant, and time-bound (SMART). Include performance metrics to measure success.