Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in …

Why isn’t my reference number recognised by Track your item? There could be a number of reasons for this. Please check you've entered the number correctly. If you're the recipient, …

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Find out how to make a claim with Royal Mail and information on our compensation policies.

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Royal Mail customers who have complained have access to the Postal Review Panel who will take a fresh and impartial look at your case. After this review the Postal Review Panel will …

When you send mail with us using a tracking service, your item gets scanned at various points in its journey. You’ll see this information when you use Track your item . Please note: The status …

When you send mail with us using a tracking service, your item gets scanned at various points in its journey. You’ll see this information when you use Track your item .

We check your postcode against the one the sender told us they were posting your item to. If the sender has given us a different postcode to yours, please refer to any emails you've had from …

When you use a number of our inland services, you can get proof of delivery. This means the recipient signs for their item.