Intradiem completed development work on a significant platform modernization project in 2024, ensuring a firm foundation for its innovative product offering. The company saved millions for its ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

The Department of Tourism (DOT) is expanding its Tourist Assistance Call Center (TACC) by adding Korean-speaking agents to ...

In business news, Springfield-Branson airport sets a record and AT&T is looking to fill over 100 positions reporting to its Springfield call center.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

NewsCenter 5 offered the Healey Administration the chance for an on-camera interview about this, but they declined. Matthew ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...