As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

For direct human assistance from Expedia, connect with an Expedia customer service representative at 1-888-540-1069. Their ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in Mesa is bringing hundreds of new positions to the Valley.

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...