All of the call center platforms on this list include call ... systems to businesses looking to move away from traditional phone systems. Over time, they’ve expanded to offer a wider range ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

In today’s digital age, contact centers have evolved beyond traditional call centers, becoming multi-faceted hubs for customer interaction. With the integration of advanced technologies like AI and ...

Amazon.com, Inc.'s automation and cost optimizations, including nuclear energy, position it to excel despite tariffs. Click ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The doctors in the heart-pounding k-drama series 'Trauma Code: Heroes On Call' seem more like superheroes, saving lives while ...

The integration of AI, machine learning, and predictive analytics has transformed traditional call center operations, enabling real-time insights, chatbots, and automated workflows that enhance ...

A group of artists performed on Friday a traditional Uyghur rite outside the Bangkok Immigration Detention Center on behalf of dozens of detained Uyghurs, urging Thai authorities not to deport them ...

Kerry wanted to keep her surname when she got married, but her partner felt differently. And while some couples embrace ...