The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

However, technical support is not just about solving technical problems. It also requires customer service skills, such as communication, empathy, and professionalism. How can you balance ...

Ryan Falkenberg, CEO of CLEVVA takes a look at how AI agents are changing diagnostic and troubleshooting processes, and how ...

These five "secrets" are a mix of things tech support folks would like to tell you but can't, and a few they'd probably ...

ChatGPT listens to what I am requesting, answers the questions, and even remembers the context within which I am asking them.

A tech CEO likes to take a hands-on approach ... "This can mean answering customer support tickets, taking up customer calls, or being on a sales call, because if you don't do this you can really ...

Hubbard is pleased to announce that Roberto Yamawaki will assume leadership of the global technical customer support team, following a smooth transition with Dr. James Bentley. In his new role, ...

Delivering 50 percent faster creation of customer-facing technical support documents, freeing up half of engineers' workday. While documentation has traditionally been viewed as a time sink ...

According to a McKinsey report, AI will automate 25-30% of jobs in customer service, but the technology will also create new roles in AI supervision, data analysis, and customer experience management.