N.Y.-based company’s Control Desk product extends IBM’s ITSM capabilities to IBM Global Technology Services customers, along with those looking for deeper enterprise asset management integration.

A globally leading provider of laboratory automation solutions has opted for USU's IT Service Management Suite (ITSM). As part of a comprehensive IT reorganization, all IT service processes ...

(Graphic: Business Wire) “ITSM modernization isn’t just ... Our investment management business generates asset-based fees, which are calculated as a percentage of assets under management.

As a leading provider of software and service solutions for IT and customer service management, USU helps organizations optimize their IT resources in the age of cloud and AI. Globally, organizations ...

The ITIL Master designation requires a strong background in ITSM and extensive hands ... sustainability, and IT asset and business relationship management. Training courses vary depending on ...

ITSM Modernization Trends to Watch in 2025 To further explore these emerging trends, TeamDynamix sponsored an IDC White Paper, Bridging the Maturity Gap to Modernize IT Service Management*, that ...