The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost ...
Introduction Mintek has an exciting career opportunity for a Service Desk Technician. The successful candidate will be the single point of contact for customers to obtain technical support. They will ...
His leadership was integral in transitioning their operations from a traditional service desk to the advanced ServiceNow platform, executing a sophisticated IT Service Management, or ITSM ... Data ...