Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

Old Mutual has today announced the launch of its innovative OM Rescue Plus Service, which provides value-added emergency ...

Due to prolonged power outages across the county and unprecedented damage caused by Storm Éowyn, Meath Co Council has established a number of community response centres to support people in difficulty ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

In response, Halifax stated: "Yes, you can reactivate your existing ISA with us without facing any penalty with HMRC.

Old Mutual has announced the launch of its innovative OM Rescue Plus Service, which provides value-added emergency response ...

Meath County Council's Community Response Forum has been activated to manage the humanitarian response to the aftermath of ...

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

Nationwide Integrates Microsoft's Gen AI technology to enhance customer service operations while maintaining human oversight ...

Just Salad has launched Salad AI, an advanced personalisation tool to transform the customer dining experience.

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...