Hidden fees, onboarding issues, and poor planning lead to software regret for UK buyers. Discover how to make informed decisions and avoid costly mistakes.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Insider activity is seldom enough to move a market independently but can signal how a company’s management thinks. Exclusive content, detailed data sets, and best-in-class trade insights to ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of customer relationship management and ...

Lands End Development in Crosslake has designed and built homes throughout the lakes area, while focusing on making the ...

That single view of the customer has always been a Holy Grail for marketers - and it's never been more important than today ...

How Europe’s busiest airport is taking the use of technological innovation to the next level to benefit passengers.

In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. A “set it and ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

(WISMO) queries or handling the returns process—it’s obvious that you need to make sure this stage of your customer journey is flawless. Otherwise ... Plus you can include your store’s logo on the ...

To help you demystify the process and get the most out of this purchase, let's examine what you'll need to consider before you buy, what you can expect from the buying process itself, and some ...