It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Even the pros use proven "templates" to create sales letters that get results ... These hurdles are manifested in many spoken and unspoken customer comments such as: 1. "You don't understand my ...

"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...