This guide will walk you through what a customer engagement platform is, how they work, and how to choose the best one for you. A customer engagement platform is software that helps businesses ...

Exotel, a prominent cloud-based customer engagement platform, has entered into a strategic partnership with Knowmax, an ...

Quarterly results from Block, Affirm and PayPal show that the major U.S. fintechs are converging as they all try to become ...

No longer just a tool for efficiency, AI is revolutionizing how retailers personalize shopping experiences, optimize product ...

Infobip, a global cloud communications platform, and Lucidya, a leader in AI-powered customer intelligence and engage ...

As a result, this is making the business more customer-focused and customer-centric, as well as fostering greater connection and dynamism across the business. However, Shipchandler is not the only ...

Growth marketing leader Angie Klein on how the telecom giant is redefining consumer engagement and implementing AI.

Two such revolutions occurring in the period since the mid-2000s have profoundly changed pharma, and have also changed pharma’s customer engagement model beyond all recognition. One of the key ...