Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more into a new state of ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with ...

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies, and ...

What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and Deputy CEO of Content Guru - ...

Contatct centre outsourcer, CC33Global is set to launch a new AI development team comprising up to 20 new positions. The move follows a substantial £1m investment into driving innovation in this area ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution. contact centre contact ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...