The steeper loss in internet customers is indeed unexpected since internet service remains a staple in households and is ...

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As the AI ascendency moves further into the new year, new themes, surprises, breakthroughs, and perhaps market-moving ...

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Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

Why Customer Experience Needs a Reality Check in 2025 in the contact centre - Stuart Dorman, CIO at Sabio Group discusses.

ON YOUR SIDE spoke to Media Relations Specialist Matt Johnson from Consumers Energy about how the utility company prepares ...

Customer service is an organizational function which manages customer relations, IBM reports. Some businesses have customer service departments, while smaller companies might have customer service ...

Paul “Triple H” Levesque will indeed headline the WWE Hall of Fame Class of 2025. After a report of the impending induction leaked Wednesday, WWE confirmed the news of Triple H’s induction on ...