As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in Mesa is bringing hundreds of new positions to the Valley.

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...