As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

The call center where he works caters to broadband service transactions for a U.S ... allowing workers to transition into other customer-facing roles. That could be comforting news for some ...

Intradiem completed development work on a significant platform modernization project in 2024, ensuring a firm foundation for its innovative product offering. The company saved millions for its ...

NewsCenter 5 offered the Healey Administration the chance for an on-camera interview about this, but they declined. Matthew ...

The Department of Tourism (DOT) is expanding its Tourist Assistance Call Center (TACC) by adding Korean-speaking agents to ...