Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

So, to ensure everyone receives the best technical support and customer service, we've devised a guide showing all the ...

A tech CEO likes to take a hands-on approach ... "This can mean answering customer support tickets, taking up customer calls, or being on a sales call, because if you don't do this you can really ...

Ryan Falkenberg, CEO of CLEVVA takes a look at how AI agents are changing diagnostic and troubleshooting processes, and how ...

According to a McKinsey report, AI will automate 25-30% of jobs in customer service, but the technology will also create new roles in AI supervision, data analysis, and customer experience management.

In general, the plan, which outlines some of the administration’s tech goals for the next two ... “personalized and efficient one-to-one customer support” for services while offering ...