Who are the consumers of the product or service being sold? Is someone acting as your coach or adviser in the journey? Can you identify influencers or detractors? So, how does a business start with ...

By understanding the different phases through which a given customer type would progress in a relationship with a product, service ... If we use the journey mapping model, we break it out into ...

Introduction to customer journey maps. Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than ...

The importance of insights into customer journey and how to use them to improve business strategy are examined in this ...