A patient journey map is a useful tool to understand patient insights, for example, but fundamentally we need to go beyond clinical indicators and integrate emotional indicators too. In a recent ...

Within the pharma industry, patient journey mapping tends to begin with a focus on an identified commercial opportunity. Multiple data sources are then integrated to map the patient journey and ...

The IAEA Patient Journey Audit Tool (IAEA-PJAT), the Patient Satisfaction Survey and the Referrer Satisfaction Survey are comprehensive and user-friendly tools that can be tailored to suit the needs ...