It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Your message was sent. You'll receive a response shortly. When I brought the 2010 Dodge Journey home for its test drive, my husband said he didn’t realize that Dodge was still in business.

India's startup ecosystem has rapidly grown over the past two decades, becoming the third-largest globally with over 100 unicorns. Key factors such as rising venture capital, a digitally-savvy ...

Southeast Asian startups sealed a mere 116 equity funding deals in the final quarter of 2024—the lowest quarterly deal volume in over six years—raising a modest $1.2 billion. This weak performance ...

Besides acting, Maps is a musician and has released several singles. His upcoming project features an exciting collaboration with amapiano sensation LeeMckrazy, merging his acting prowess with a fresh ...

Start by mapping the ideal journey, outlining what the perfect customer experience should look like at each stage, from onboarding to renewal. Then gather direct customer feedback and talk to ...

To deliver exceptional CX, your business must take a holistic view, addressing every touchpoint and ensuring a seamless experience across the entire journey. Map out the entire customer journey.

There’s nothing quite like settling in for a long train journey with a tonne of snacks, books and unlimited window views. So, if you’ve got the patience, then you’ll be wanting to tick the ...