The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

Intradiem completed development work on a significant platform modernization project in 2024, ensuring a firm foundation for its innovative product offering. The company saved millions for its ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Ryan Falkenberg, CEO of CLEVVA takes a look at how AI agents are changing diagnostic and troubleshooting processes, and how ...

It’s not clear how many users were impacted by the data breach, though Grubhub notes that “contact information of campus ...

Ahead of the Wisconsin Spring Primary Election on Feb. 18 the Wisconsin Department of Transportation (WisDOT) Division of ...