Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

However, managing customer service response times can be challenging, especially when you have multiple channels, platforms, and tools to communicate with your clients. How can you ensure that you ...

For direct human assistance from Expedia, connect with an Expedia customer service representative at 1-888-540-1069. Their ...

Nationwide Integrates Microsoft's Gen AI technology to enhance customer service operations while maintaining human oversight ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

Insurance Business America ’s 5-Star Claims 2025 will close this Friday, February 14. We value your input on key aspects of ...

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

A supermarket employee was bemused when a customer threatened to "report her to head office" after she insisted on being served at a self-service checkout. Supermarket worker Bonnie Madison shared ...