Nationwide Integrates Microsoft's Gen AI technology to enhance customer service operations while maintaining human oversight ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Old Mutual has announced the launch of its innovative OM Rescue Plus Service, which provides value-added emergency response ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Meath County Council's Community Response Forum has been activated to manage the humanitarian response to the aftermath of ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Building on a series of strategic acquisitions, Cisco continues to innovate in the contact centre and collaboration ...