The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Customer expectations continue to rise across all industries. According to our research, 91% of customers think companies should put more emphasis on customer service than they have in the past.

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.

”In moment of crisis, Universal Sompo delivered on their promise. A medical emergency could have been financially ...

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

Payments and billing software maker Bill.com (NYSE:BILL) in Q4 CY2024, with sales up 13.9% year on year to $362.6 million. On ...

Over 80% of employers in Romania plan to raise salaries this year, with most increases expected to be between 6% and 10%, ...

To achieve CX excellence, government entities must embrace advanced technologies that streamline operations, enhance ...

T-Mobile US exceeded earnings expectations with strong postpaid customer growth and significant service revenue increases.