It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

To provide a forum for discussion of and action on issues concerning spatial data and map acquisition and in particular to work on cooperative acquisitions and cooperative collection development.

Westland Assets is the acquirer of Direct Sameday, having been impressed by the business built up by co-founders Ian Gleave and Paul Tomkinson. A lengthy search for a suitable acquisition opportunity ...

India's startup ecosystem has rapidly grown over the past two decades, becoming the third-largest globally with over 100 unicorns. Key factors such as rising venture capital, a digitally-savvy ...

Here leaders from Quilter Financial Advisers, Chapters Financial, and Hoxton Wealth share insights into their approach to client retention and acquisition in 2025... Empowering clients with ...

After implementing a more comprehensive risk management framework, the company improved their gross retention ... Start by mapping the ideal journey, outlining what the perfect customer experience ...

Keeping customers you already have is less expensive, consumes less time and provides a reliable income stream. Despite this, marketers spend remarkably little effort on customer retention. “About how ...

Manu Mathew is CEO & Co-Founder of Cohora, a platform that helps brands drive customer growth, retention and advocacy through engagement. Customer acquisition costs (CAC) have increased ...

growth in customer acquisition, near-zero churn, and high user engagement in the product. By leveraging our strengths in speed and service, we were even winning major accounts from our largest ...