LOS ANGELES (Reuters) - Seven years before wildfires tore through opposite ends of the Los Angeles area, the Tubbs Fire in ...

It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Officers enforcing immigration laws will now be able to arrest migrants at sensitive locations like schools and churches after the Trump administration threw out policies limiting where those arrests ...

Fintech challengers are fast encroaching on areas like loans, payments, and cards which have been traditional bastions of ...

In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

New Image Group has announced the appointment of Scott Sherriff as the group’s new managing director, marking a significant ...

Generative AI empowers enterprises to enhance value creation along the customer journey, from boosting awareness to enabling ...

Improving the customer journey is not only a strategy, but also a need in the cutthroat market of today. With the correct ...

This year could be a big one for retail media, as Coresight Research predicts the global market will total $179.5 billion, a ...

A CMS isn’t just about content. Selecting the right platform ensures better SEO, personalized experiences, and scalable ...

This cutting-edge technology enhances TaxBandits' already world-class customer support, providing clients with additional assistance in navigating the complexities of tax filing. BanditAI - A ...