The pharma customer journey is changing with every “like”, share, review, post and measurable action. The great news for pharmaceutical marketers is they live in a digital world where access ...

API suite unlocks full-funnel shopper and retailer analytics to build tailored paths to purchase and data lakes across social ...

Crisp, the collaborative commerce platform for the retail industry, announced new findings from proprietary research recently ...

LOS ANGELES (Reuters) - Seven years before wildfires tore through opposite ends of the Los Angeles area, the Tubbs Fire in ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions of people worldwide every day. Reuters provides business, financial ...

2025 is looking like another record year for global sales of electric vehicles. But the pace of sales will differ around the globe as Europe rolls out new policies and the Trump administration ...

Not Just Travel co-founder Steve Witt said the investment aims to “shift focus from price promotion to service value”. He ...

An attitude of "small stakes, small risks" is frequently fostered via fractional shares. This may be consoling, but it can ...

It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...