Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Given all the ways to communicate, a small group of restaurants and food businesses find that the telephone is no longer a ...

A simple combination of a drone with a consumer trailcam on a bamboo frame to keep it off the ground is a low-cost, long ...

With this kind of info, agents can get a ... With RingCentral, they could set up call queues and get new numbers in under an hour. Plus, their phone menus became more user-friendly, making it easier ...

However, business phone numbers can be expensive. If your company has low call volumes ... we recommend virtual phone numbers as the best type of free business number because they’re easy ...

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What the Webb telescope has discovered in a galaxy 6.5 billion light-years away ...

Dijana Cullinan got the idea to start Fi & Friends when her daughter was diagnosed with autism. She helps other families who ...

The opening of the Scotts Valley High School Wellness Center was officially recognized Tuesday with a ribbon-cutting ceremony ...

I’ve now tried twice to make an appointment for a colonoscopy with a gastroenterologist. I also had to call Blue Cross, got put on hold after having to enter a zillion numbers and pressing 2 for this ...