Law enforcement agencies, utilities and other public sector entities are getting closer to achieving a single-pane-of-glass ...

With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

In the 2024 CDW Cloud Computing Research Report, the authors say: “The cloud has emerged as a powerful tool as organizations ...

Microsoft is forcing the issue of whether to upgrade to Windows 11. Organizations have until October 2025, or they must pay ...

Andrew Hunter, CIO and IT director for Naples, Fla., previously worked for IBM for more than 25 years. Hunter began his ...

Agencies can and should collaborate more closely with internal stakeholders and cloud service providers to work toward cyber ...

With networks that need to transmit significant amounts of data and support a sizable number of devices and applications, ...

State and local government employees may use a lot of applications in their IT environments to support their work. Instead of having each employee sign on to one application at a time and then sign ...

Neglecting regular patch management can create gaping security holes, leaving agencies susceptible to malware, ransomware and other attacks. In fact, according to Sophos, almost a quarter of state and ...