See support chatbot. Unless you have a general question and not a specific problem, be sure you are sitting at the computer when you call the tech support line, and have the application running.

I've been writing about computers, the internet, and technology professionally for over 30 years, more than half of that time with PCMag. I run several special projects including the Readers ...

There aren’t many laptop vendors in the running for tech support and repair awards this year; just the four biggest PC brands in the USA. Many smaller brands (like last year’s winner here ...