However, recent customer surveys indicate dissatisfaction with the incident management process. To address this, ABC Tech aims to leverage machine learning to enhance ITSM processes through predictive ...

ABC Tech management is looking for ways to improve the incident management process as recent customer survey results shows that incident management is rated as poor. Machine Learning as way to improve ...

3-5 years of hands-on experience in ServiceNow development, including ITSM and workflow automation. Proficiency in JavaScript and ServiceNow-related JavaScript APIs. Experience with ServiceNow ...

ServiceNow is the market leader in the IT Service Management sector. When implemented and managed correctly ... We'll dig in to the core capabilities of Incident, Problem, Change, and Knowledge, but ...

As a leading provider of software and service solutions for IT and customer service management, USU helps organizations optimize their IT resources in the age of cloud and AI. Globally, organizations ...