The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost ...

The PMP certification, offered by the Project Management Institute (PMI), is a prestigious credential for project managers.

There are more than 400 IT service management tools (ITSM) products in the market, although ServiceNow, BMC and Ivanti combined for 70 percent of the global market share in 2019, according to ...

New IDC white paper (sponsored by TeamDynamix) aims to highlight how IT service management (ITSM) maturity drives operational efficiency and strategic business goals — key trends highlight a ...

TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands COLUMBUS, Ohio--(BUSINESS WIRE ...

New IDC white paper (sponsored by TeamDynamix) aims to highlight how IT service management (ITSM) maturity drives operational efficiency and strategic business goals — key trends highlight a focus on ...

The employee who'd written it had left and so we looked at ServiceNow," said Sprague, describing how Netflix's growth meant it needed to alter how it did ITSM ... library (ITIL), but was impressed ...

TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands Nearly 63% of organizations are ...

SysAid is a competitor in the IT service management market to platforms such as ServiceNow, Ivanti Neurons for ITSM and Atlassian’s Jira. The company focuses on the midmarket, according to Gartner.

Fueled by its recent capital gain, Atomicwork continues its mission to transform IT service management (ITSM) with an innovative platform for agentic AI. Transcending beyond the limits of traditional ...