The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost ...

The PMP certification, offered by the Project Management Institute (PMI), is a prestigious credential for project managers.

There are more than 400 IT service management tools (ITSM) products in the market, although ServiceNow, BMC and Ivanti combined for 70 percent of the global market share in 2019, according to ...

The employee who'd written it had left and so we looked at ServiceNow," said Sprague, describing how Netflix's growth meant it needed to alter how it did ITSM ... library (ITIL), but was impressed ...

SysAid is a competitor in the IT service management market to platforms such as ServiceNow, Ivanti Neurons for ITSM and Atlassian’s Jira. The company focuses on the midmarket, according to Gartner.