After the completion of the first phase, further ITSM disciplines will be introduced, including IT Self-Service, Service Request Management, Problem, Change ... Additionally, USU's AI-powered platform ...

With headquarters in New York City and France, the company’s EV Service Manager product is focused on providing a low-overhead ITSM tool with guided knowledge management to support both business ...

The year of ITSM modernization: agility, automation and AI take center stage. Agile, no-code tech accelerates adoption and ...

As a leading provider of software and service solutions for IT and customer service management, USU helps organizations optimize their IT resources in the age of cloud and AI. Globally, organizations ...

ITSM Modernization Trends to Watch in 2025 To further explore these emerging trends, TeamDynamix sponsored an IDC White Paper, Bridging the Maturity Gap to Modernize IT Service Management*, that ...

aims to highlight how IT service management (ITSM) maturity drives operational efficiency and strategic business goals — key trends highlight a focus on agility, automation and AI. Organizations ...

Atomicwork, a leading innovator in agentic service management solutions for enterprise IT, is announcing the completion of its Series A funding round, having raised $25 million.

As a leading provider of software and service solutions for IT and customer service management, USU helps organizations optimize their IT resources in the age of cloud and AI. Globally, organizations ...

It covers the knowledge necessary for running IT ... you need at least five years’ experience working in ITSM in a leadership, management, or advisory level. The ITIL Master designation requires ...

Director of technology Ashley Sprague and senior developer Toggi Pollack both spoke to Computing shortly after giving a session on IT service management at ServiceNow's Knowledge 15 conference in ...

About Atomicwork Atomicwork helps enterprises reduce IT service costs and boost productivity through its agentic service management platform. Built for modern businesses, Atomicwork eliminates manual ...