Software testing and IT governance software vendor Mercury continued its acquisition push yesterday, announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost ...

This quick glossary, written by Scott Matteson for TechRepublic Premium, is intended to serve as a guide to defining common storage terms and noteworthy storage service providers. Featured ...