In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

"The customer-service team has to deal with an infinite ... "They tend to view contact centers as a cost center, not as a profit center, and the only thing you want to do in a cost center is ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Indeed, 21% of leaders told McKinsey & Company that “they are already using AI-based tools to train and support their ...

The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ...