A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Citations: Grayson, Kent. 1998. Customer Responses to Emotional Labor in Discrete and Relational Service Exchanges. International Journal of Service Industry Management. (2)126-154.

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Subsequently, this should improve personalization and decrease message response time.? Not-so artificial interactions The platform works first by providing a KLM agent with a proposed answer for a ...

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...