Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Abraham Maslow was an American psychologist who created a model for ...

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.