IT Service Management (ITSM) has transitioned from a back-office function to a central component of success in today’s digitally driven business environment. By Muggie van Staden, MD of Obsidian ...

For instance, by incorporating ITSM into agile frameworks, organisations can improve incident response and change management, enabling faster delivery of services. Similarly, the adoption of AI ...

AI in ITSM (Information Technology Service Management) holds remarkable promise—boosting efficiency, personalizing ...

ESM helps IT work in harmony with HR, facilities, legal, and more to improve service delivery, collaboration, business agility, and customer satisfaction.

The company’s more recent adoption of BMC ServiceOps has transformed change management processes and IT services management (ITSM) success for his organization. The insurance company decided to ...

Digital transformation is now a top priority for banks: As noted by a recent BDO survey, 32 percent of financial firms are focused on more effective change management, while 36 percent say their focus ...