The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Officials withdrew a rebid of a $6.6 billion contract requiring “labor harmony” 25 days after the $5 billion corporation ...

At the same time, in many countries, call center work is a valuable source of income. “For a worker like me, I would say, eventually, AI will replace us.” This is despite Cabalona ...