By using AI as a guiding tool, call center directors can ensure that each agent receives the personalized training they need, tailored to their specific strengths and weaknesses. This allows all ...
This as-told-to essay is based on a conversation with Lizelle Strydom Pottier, a 37-year-old managing director in Durban ... saw a job advertisement for a call center in Durban.
RELATED | TIMELINE: An overview of DC 911 call center issues in recent weeks For ... We had to use the ED, we had to get our medical director involved. We had to get the body-worn camera pulled ...